Terms and Conditions

Last updated: December 09, 2025
Effective date: December 10, 2025

1. Acceptance of terms

Welcome to Rich Only (the "website" or "site"). These terms and conditions ("terms") form a binding agreement between you (the "user") and Rich Only ("we," "us," or "our") regarding your access to and use of this website and any related services. By accessing, browsing, or otherwise using the site, you acknowledge that you have read, understood, and agree to be bound by all provisions contained herein. If you do not accept and agree to all these terms, you are expressly prohibited from using the site and must discontinue use immediately.

2. Eligibility and user representations

By accessing and using this site, you represent and warrant that:

  • You are at least 18 years of age and possess the legal capacity to enter into binding contracts.
  • You are ordering from within the territory we serve as specified on our site.
  • All information you provide during registration and ordering is accurate, truthful, and complete.
  • You will not access the site through automated or non-human means, including bots, scripts, or other automated systems.
  • Your use of the site will comply with all applicable laws and regulations.
  • You will maintain the confidentiality of your account credentials and accept full responsibility for all activities under your account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion for any reason, including violation of these terms.

3. Intellectual property rights

The site, including its original content, features, design, functionality, and all software, text, displays, images, video, and audio, is the exclusive property of Rich Only and its licensors. This property is protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any such material without our express prior written consent.

4. Ordering process

Order placement: Orders are placed through our website. All orders are subject to product availability at the time of processing.

Order confirmation: An order confirmation will be sent via email or SMS once payment is verified and product availability is confirmed. This confirmation constitutes our acceptance of your offer to purchase.

Order modifications & cancellations: Orders may be modified or cancelled within a specified time after placement by contacting our customer service. After this period, orders may not be changed as processing begins.

5. Pricing, payment, and taxes

Pricing: All prices listed on the site are in the currency PKR. Prices include applicable taxes unless otherwise stated. Prices are subject to change without prior notice.

Payment methods: We accept payment methods as specified on the site during checkout, which may include cash on delivery (COD), bank transfer, online banking, credit/debit cards, and mobile banking.

6. Delivery policy

Delivery areas, estimated delivery times, and delivery charges are specified on our site or during checkout. Delivery times are estimates and commence from the time of order confirmation. We are not liable for delays caused by third-party delivery services or force majeure events.

7. Product information and availability

We strive to provide accurate product descriptions, images, and specifications. However, product images are for reference purposes only, and actual products may vary slightly. All products are subject to availability. If a product becomes unavailable after your order is confirmed, we will notify you promptly and offer a suitable alternative, replacement item, or a full refund.

8. User registration and accounts

Access to certain features may require registration. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are solely responsible for safeguarding your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

9. Prohibited activities

You agree not to engage in the following activities:

  • Use the site in any way that violates applicable laws or regulations.
  • Harvest, scrape, or systematically collect data to create a database, directory, or compilation.
  • Impersonate another person or entity, or misrepresent your affiliation.
  • Interfere with, disrupt, or burden the site, its servers, or connected networks.
  • Attempt to gain unauthorized access to other accounts, systems, or site security features.
  • Upload or transmit viruses, malware, or any code designed to disrupt, damage, or limit functionality.
  • Place fraudulent orders or engage in any activity that imposes an unreasonable load on our infrastructure.

10. User generated contributions

The site may offer interactive features allowing you to post, submit, or share content ("contributions"). You affirm that your contributions are your own, are truthful, and that you have all necessary rights, licenses, and permissions. Your contributions must not:

  • Infringe any third-party intellectual property rights.
  • Contain material that is false, misleading, defamatory, abusive, or harassing.
  • Violate the privacy or publicity rights of any person.
  • Contain unsolicited advertising or promotional materials.

By posting contributions, you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content for any business purpose.

11. Site management

We reserve the right to: (a) monitor the site for violations; (b) take appropriate legal action against violators; (c) refuse, restrict, or disable access to any user or content; (d) remove content that burdens our systems; and (e) manage the site to protect our rights and ensure proper operation.

12. Privacy policy

Your use of the site is also governed by our privacy policy, which explains our data practices. By using the site, you consent to the collection and use of information as described in the privacy policy.

13. Disclaimer of warranties & limitation of liability

Disclaimer: The site and all services are provided on an "as-is" and "as-available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

Limitation of liability: In no event shall Rich Only, its directors, employees, or agents be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the site, services, or products. Our total aggregate liability for any claim directly related to an order shall not exceed the total amount paid by you for that specific order.

14. Governing law and dispute resolution

Governing law: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction where we are based.

Dispute resolution: In the event of any dispute, the parties shall first attempt to resolve the matter amicably through our customer service department. If the dispute cannot be resolved informally, the exclusive jurisdiction for any legal action shall be the competent courts located in our base jurisdiction.

15. Indemnification

You agree to defend, indemnify, and hold harmless Rich Only, its affiliates, and their respective officers and employees from and against any claims, damages, costs, liabilities, and expenses arising from: (a) your use of the site; (b) your contributions; (c) your breach of these terms; or (d) your violation of any third-party right.

16. Modifications and termination

We reserve the right to modify, update, or discontinue the site (or any part thereof) at any time without notice. We may also modify these terms at any time. Changes will be effective immediately upon posting the revised terms on the site with an updated "last updated" date. We may suspend or terminate your access at any time for any reason, including breach of terms.

17. Miscellaneous

These terms, together with our privacy policy, constitute the entire agreement between you and us. Our failure to enforce any right is not a waiver. If any provision is found invalid, the remaining provisions remain in effect.

18. Contact us

If you have questions about these terms, please contact us using the information provided on our contact page.